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E-mail fetching
Your potential clients can reach you via email or by using the contact form. You can respond to emails and your customers will receive immediate replies. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.
Saved replies
Affordable and useful tool for saving you time. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication: from inquiry, to request, to support.
Conversation feed filtering
You can filter all conversations on the ticket page for the easier organization. Filtering Conversations allow you to selectively view conversation messages by author and status.
Private notes
Public comments can be read by anyone who has access to the ticket. You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team
Custom fields (not included Add-on)
The most requested feature from our customers! Easily set up additional custom fields on any of your contact form.
Contact form constructor (not included Add-on)
The contact form is fully customisable. You can manage multiple contact forms there. Simple adding via shortcode. Use Google reCaptcha to avoid spam messages.
Ticket history
A simple listing of the date and time a request was assigned to someone and who it was that assigned it as well as status changes. The activities feed in a ticket shows you a quick log of all the activities that have been happening on it.
Front end for clients
Each customer can click to a ticket number from e-mail message and go to the front end and see all current and previous tickets. The whole picture of ticket will be available on this page, as well as on email app.
Auto reply and E-mail footer
You can set up any appropriate template for your message to client. Make it looks good and clear and don’t forget about signature, logo or any other things.
Tickets export
You can export your tickets list to a CSV whenever you want to create custom reports or presentation for a manager.
Embed contact form (not included Add-on)
«Help Catcher» – is a simple embed code you can add to your website, which enables customers to contact you without leaving the page. Choose background, hover colors, conversation text and be prepared for a new flow of customer’s requests.
Customer card
Helpdesk plugin includes client cards. On the ticket page, you can see the customers information with tags, contact information, and client’s previous tickets.
Ticket category (not included Add-on)
You can add a ticket category field on a contact form and set up a personal manager for each category. In this case, notification about new ticket will be sent to a certain manager. It is a good option for separating tickets without any efforts.
