Certified Customer Relationship Management Expert (Ccrme)

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[ CourseWikia.com ] Certified Customer Relationship Management Expert (Ccrme)
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1 - Introduction to Customer Relationship Management
    • 1 - Course overview Scope structure and expectations.mp4 (85.6 MB)
    • 2 - Understanding CRM Basics and significance.mp4 (89.9 MB)
    • 3 - Learning outcomes What you will gain from this course.mp4 (79.1 MB)
    2 - Foundations of Customer Relationship Management CRM
    • 4 - Evolution of CRM From transactional to relational.mp4 (78.2 MB)
    • 5 - The CRM philosophy Principles and values.mp4 (82.1 MB)
    • 6 - The CRM ecosystem Key components and dynamics.mp4 (83.4 MB)
    3 - Building a CustomerCentric Strategy
    • 7 - The power of customercentricity Concepts and benefits.mp4 (80.4 MB)
    • 8 - Crafting customercentric strategies Tools and techniques.mp4 (75.8 MB)
    • 9 - Instilling a customercentric culture Steps and best practices.mp4 (81.3 MB)
    4 - DataDriven Customer Relationship Management
    • 10 - The role of data in CRM From insights to actions.mp4 (72.2 MB)
    • 11 - Segmenting and targeting customers Data at work.mp4 (75.8 MB)
    • 12 - Personalizing customer experiences The datadriven approach.mp4 (69.4 MB)
    5 - CRM for Sales and Marketing Success
    • 13 - Aligning CRM with sales and marketing The synergy.mp4 (66.2 MB)
    • 14 - Sales force automation Boosting efficiency and effectiveness.mp4 (63.7 MB)
    • 15 - CRM and marketing automation Driving integrated campaigns.mp4 (67.6 MB)
    6 - Enhancing Customer Satisfaction and Loyalty
    • 16 - The importance of customer satisfaction and loyalty.mp4 (60.5 MB)
    • 17 - Designing and implementing effective loyalty programs.mp4 (64.7 MB)
    • 18 - Measuring customer satisfaction Metrics and tools.mp4 (63.3 MB)
    7 - Effective Customer Service Strategies
    • 19 - CRM in customer service Enhancing interactions and experiences.mp4 (62.4 MB)
    • 20 - Resolving customer issues Strategies and techniques.mp4 (61.5 MB)
    • 21 - Building a proactive customer service The CRM approach.mp4 (61.1 MB)
    8 - CRM Tools and Technologies
    • 22 - Understanding CRM technologies and its importance.mp4 (60.0 MB)
    • 23 - Choosing the right CRM software Factors and considerations.mp4 (76.4 MB)
    • 24 - Automation in CRM Enhancing efficiency and customer experience.mp4 (113.0 MB)
    9 - Implementing and Evaluating CRM Strategies
    • 25 - From planning to execution The CRM implementation process.mp4 (128.6 MB)
    • 26 - Measuring CRM success Key metrics and KPIs.mp4 (132.5 MB)
    • 27 - CRM future trends Staying ahead in the game.mp4 (139.8 MB)
    • Bonus Resources.txt (0.4 KB)

Description

Certified Customer Relationship Management Expert (Ccrme)



https://CourseWikia.com

Published 9/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.12 GB | Duration: 1h 42m

Explore the foundations of CRM, covering data-driven strategies, customer segmentation, loyalty programs & methodologies

What you'll learn
earners will be able to apply CRM principles to design customer segmentation, loyalty programs, and optimized sales and marketing efforts
earners will be able to leverage data to gain valuable insights into customer behaviors and preferences, leading to improved customer satisfaction
Learners will be able to create customer-focused plans that cater to diverse customer needs, enhancing overall satisfaction and building long-lasting relation
Learners will be able to assess the changing landscape of CRM, identifying key trends and future directions that can impact business strategies.

Requirements
No pre requisites is needed .Any one can attend this program with English language understanding
Experience in customer service, marketing and business development for 1-3 years will be useful to apply immediately.



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Certified Customer Relationship Management Expert (Ccrme)

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2.1 GB
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Certified Customer Relationship Management Expert (Ccrme)

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