Customer Service over the Phone

Customer Service over the Phone

Details:

Customer Service over the Phone
Size: 455 MB | Duration: 0h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English


Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.

Topics include:
* Developing the perfect phone greeting
* Filling dead air
* Managing holds and transfers
* Listening
* Expressing empathy
* De-escalating angry callers



PS : If You got an error while extracting while others are working try diferent directory path in your PC. Somtimes if you got a long directory path while extracting it will giv you an error. To solve this issue , as an example just paste the tgz file in C drive and extract (just inside the C drive not with in any other folder). Hope your Understand

Update Torrent Stats to see Current Seeders and Leechers

Visit my account to download more apps and ebooks + magazines

If This Torrent Helpful Please Support the Authors by Purchasing It!.. Thanx