[ FreeCourseWeb ] Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II

[ FreeCourseWeb.com ] Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II

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English | 2020 | ISBN: 9781952538537 | 682 Pages | EPUB | 22 MB

These two volumes are about understanding—why—and application—how—with the aim of providing guidance and introduction to both.
Quality is the consistent achievement of the user’s expectations of a product or service. The achievement needs to be “The right thing, right first time, every time, in time.” Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions.

Variation does not sit happily with consistency and skill in handling risk and opportunity requires competence in the use of statistics, probability, and uncertainty; and needs to complement the critically essential soft dimensions of quality and the overarching and underpinning primacy of personal relationships.

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