IT Support and Service Desk jobs -Crash Course for Beginners

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IT Support and Service Desk jobs -Crash Course for Beginners [TutsNode.com] - IT Support and Service Desk jobs -Crash Course for Beginners 11. Extra Lectures
  • 1. Policies - GPO in action.mp4 (94.8 MB)
  • 1. Policies - GPO in action.srt (12.8 KB)
  • 2. Shares.srt (10.1 KB)
  • 4. Overview of Windows 10.srt (8.1 KB)
  • 3. Installing Linux Using VirtualBox.srt (5.8 KB)
  • 2. Shares.mp4 (55.1 MB)
  • 3. Installing Linux Using VirtualBox.mp4 (46.1 MB)
  • 4. Overview of Windows 10.mp4 (35.1 MB)
4. Operating Systems
  • 2. An Easy Job.srt (11.6 KB)
  • 3. Overview of Microsoft Operating Systems - Windows 10.srt (10.7 KB)
  • 6. Windows Server 2016.srt (7.8 KB)
  • 4. Let's Connect to MacBook Pro!.srt (6.2 KB)
  • 1. Our User Needs Your Help Again!.srt (5.7 KB)
  • 7. Yet Another Ticket - Troubleshooting.srt (4.9 KB)
  • 5. What to Expect From a Linux Device.srt (4.3 KB)
  • 8. Installing Malwarebytes using Ninite Pro.srt (3.6 KB)
  • 9. Quiz 3.html (0.1 KB)
  • 2. An Easy Job.mp4 (77.2 MB)
  • 7. Yet Another Ticket - Troubleshooting.mp4 (59.4 MB)
  • 3. Overview of Microsoft Operating Systems - Windows 10.mp4 (52.8 MB)
  • 5. What to Expect From a Linux Device.mp4 (47.1 MB)
  • 6. Windows Server 2016.mp4 (41.7 MB)
  • 4. Let's Connect to MacBook Pro!.mp4 (35.6 MB)
  • 1. Our User Needs Your Help Again!.mp4 (27.5 MB)
  • 8. Installing Malwarebytes using Ninite Pro.mp4 (25.6 MB)
9. More Advanced Topics
  • 1. AV in the Cloud - We all Have to Keep Learning!.srt (10.5 KB)
  • 2. Using a Monitoring System.srt (5.9 KB)
  • 1. AV in the Cloud - We all Have to Keep Learning!.mp4 (63.0 MB)
  • 2. Using a Monitoring System.mp4 (35.7 MB)
1. Introduction
  • 2. IT Support Roles.srt (9.5 KB)
  • 3. Tools you Will Need Jira Service Desk, Support Tools, and Password Managers.srt (10.1 KB)
  • 5. Quiz 1.html (0.1 KB)
  • 1. Introduction.srt (7.2 KB)
  • 4. Let's Simulate Your First Days at Service Desk.srt (6.5 KB)
  • 3. Tools you Will Need Jira Service Desk, Support Tools, and Password Managers.mp4 (49.7 MB)
  • 4. Let's Simulate Your First Days at Service Desk.mp4 (44.6 MB)
  • 2. IT Support Roles.mp4 (41.8 MB)
  • 1. Introduction.mp4 (32.9 MB)
5. Microsoft Office - Office 365
  • 2. Outlook and Emails.srt (9.4 KB)
  • 1. Installing Office 365 Apps.srt (8.1 KB)
  • 3. Yet Another Ticket - Issues With Microsoft Word.srt (3.6 KB)
  • 2. Outlook and Emails.mp4 (56.9 MB)
  • 1. Installing Office 365 Apps.mp4 (47.8 MB)
  • 3. Yet Another Ticket - Issues With Microsoft Word.mp4 (25.3 MB)
7. Procedures
  • 2. ITIL in a Nutshell - Part 2.srt (8.9 KB)
  • 1. ITIL in a Nutshell.srt (8.2 KB)
  • 2. ITIL in a Nutshell - Part 2.mp4 (49.5 MB)
  • 1. ITIL in a Nutshell.mp4 (34.1 MB)
2. General IT Skills
  • 1. Overview of Hardware.srt (8.0 KB)
  • 6. Quiz 2.html (0.1 KB)
  • 3. Basic IT Procedures.srt (5.5 KB)
  • 5. Commands you Need to Know.srt (4.0 KB)
  • 2. Overview of Hardware - Part 2.srt (3.6 KB)
  • 4. A User Needs Your Help!.srt (3.1 KB)
  • 2. Overview of Hardware - Part 2.mp4 (89.8 MB)
  • 1. Overview of Hardware.mp4 (74.6 MB)
  • 4. A User Needs Your Help!.mp4 (25.4 MB)
  • 5. Commands you Need to Know.mp4 (20.0 MB)
  • 3. Basic IT Procedures.mp4 (14.6 MB)
8. How to Get a Job in IT - Tips
  • 4. An Interview With an IT Analyst.srt (7.4 KB)
  • 1. An Interview Process.srt (6.8 KB)
  • 2. Tips for you.srt (4.6 KB)
  • 3. A Chat with an HR Specialist.srt (4.5 KB)
  • 2. Tips for you.mp4 (75.1 MB)
  • 3. A Chat with an HR Specialist.mp4 (30.8 MB)
  • 1. An Interview Process.mp4 (16.8 MB)
  • 4. An Interview With an IT Analyst.mp4 (14.6 MB)
6. Networks and Security
  • 1. Basic Networking Terms.srt (6.5 KB)
  • 2. Let's Connect to a Router.srt (2.7 KB)
  • 3. GPO - Group Policy Object.srt (2.3 KB)
  • 1. Basic Networking Terms.mp4 (27.6 MB)
  • 2. Let's Connect to a Router.mp4 (14.5 MB)
  • 3. GPO - Group Policy Object.mp4 (9.5 MB)
3. Tasks From our Manager!
  • 2. Task 2 - Installing an Agent.srt (3.8 KB)
  • 1. Task 1 - Benchmarking an SSD.srt (3.7 KB)
  • 1. Task 1 - Benchmarking an SSD.mp4 (37.3 MB)
  • 2. Task 2 - Installing an Agent.mp4 (21.7 MB)
10. Final Quiz - Top 30 Technical Interview Questions
  • 1. Final Quiz.html (0.1 KB)
  • TutsNode.com.txt (0.1 KB)
  • [TGx]Downloaded from torrentgalaxy.to .txt (0.6 KB)
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Description


Description

This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes – you read that right – I will simulate your first days!

This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst.

You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills.

Here is what you can expect:

Real service desk tools: Jira Service Desk and Confluence
Remote support tools and communication tools (Microsoft Exchange account)
High level overview of hardware and software
Introduction to Microsoft Office 365
Basic ITIL terms
Tips from IT and HR specialist
…and more…

I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.

Do not expect step-by-step instructions here – no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.

There will be part 2 of this course covering more advanced topics (cloud, virtualization, and more).

Join now!
Who this course is for:

Anyone interested in IT
Anyone looking for a first job in IT

Requirements

Basic IT skills
Interest in learning more about IT

Last Updated 1/2020



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IT Support and Service Desk jobs -Crash Course for Beginners

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Download torrent
1.5 GB
seeders:27
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IT Support and Service Desk jobs -Crash Course for Beginners

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