IT Support and Service Desk – Part 2 – More Advanced Topics

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IT Support and Service Desk - Part 2 - More Advanced Topics [TutsNode.com] - IT Support and Service Desk - Part 2 - More Advanced Topics 2. Virtualization
  • 7. TrueNAS - Basic Config.mp4 (76.5 MB)
  • 7. TrueNAS - Basic Config.srt (10.2 KB)
  • 1. What is a VM .srt (9.2 KB)
  • 2. Virtual Box in Action.srt (6.6 KB)
  • 6. TrueNAS - Installation.srt (6.4 KB)
  • 3. Deploying our VMs.srt (5.0 KB)
  • 8. Quiz.html (0.1 KB)
  • 4. A Network Engineer Needs our Help!.srt (4.6 KB)
  • 5. Our Next Ticket - HyperV.srt (3.7 KB)
  • 1. What is a VM .mp4 (56.6 MB)
  • 6. TrueNAS - Installation.mp4 (53.1 MB)
  • 2. Virtual Box in Action.mp4 (48.0 MB)
  • 3. Deploying our VMs.mp4 (47.3 MB)
  • 4. A Network Engineer Needs our Help!.mp4 (47.2 MB)
  • 5. Our Next Ticket - HyperV.mp4 (39.4 MB)
5. Advanced Topics
  • 2. Port Numbers.srt (10.5 KB)
  • 1. Enterprise Password Managers.srt (5.5 KB)
  • 3. Certificates.srt (5.1 KB)
  • 2. Port Numbers.mp4 (53.4 MB)
  • 3. Certificates.mp4 (28.7 MB)
  • 1. Enterprise Password Managers.mp4 (28.1 MB)
8. Extra Lectures
  • 5. Procedures - Advanced.srt (8.8 KB)
  • 4. Procedures Review.srt (8.4 KB)
  • 3. Interview with a Service Desk Specialist.srt (7.2 KB)
  • 1. Port Forwarding.srt (5.9 KB)
  • 2. Port Forwarding - Lab.srt (3.5 KB)
  • 5. Procedures - Advanced.mp4 (49.5 MB)
  • 4. Procedures Review.mp4 (34.1 MB)
  • 1. Port Forwarding.mp4 (23.4 MB)
  • 3. Interview with a Service Desk Specialist.mp4 (14.6 MB)
  • 2. Port Forwarding - Lab.mp4 (13.4 MB)
7. Procedures
  • 1. Procedures - KPI and Goals.srt (7.4 KB)
  • 2. Advancing Your Career.srt (5.3 KB)
  • 1. Procedures - KPI and Goals.mp4 (17.8 MB)
  • 2. Advancing Your Career.mp4 (10.2 MB)
1. Introduction
  • 3. Ticketing System - Zoho Service Desk.srt (2.2 KB)
  • 6. Quiz.html (0.1 KB)
  • 1. Welcome!.srt (4.8 KB)
  • 2. Tools we will use.srt (4.2 KB)
  • 5. Time to Install Some Applications!.srt (4.1 KB)
  • 4. Our First Ticket.srt (4.0 KB)
  • 4. Our First Ticket.mp4 (42.3 MB)
  • 5. Time to Install Some Applications!.mp4 (29.6 MB)
  • 1. Welcome!.mp4 (19.6 MB)
  • 2. Tools we will use.mp4 (15.9 MB)
  • 3. Ticketing System - Zoho Service Desk.mp4 (13.4 MB)
4. Monitoring
  • 1. Monitoring - Part 1.srt (6.8 KB)
  • 2. Monitoring - Part 2.srt (6.3 KB)
  • 3. Nagios - Monitoring Network Devices.srt (3.7 KB)
  • 4. Advanced Monitoring Tools.srt (2.3 KB)
  • 5. Quiz.html (0.1 KB)
  • 1. Monitoring - Part 1.mp4 (45.9 MB)
  • 2. Monitoring - Part 2.mp4 (43.9 MB)
  • 3. Nagios - Monitoring Network Devices.mp4 (34.5 MB)
  • 4. Advanced Monitoring Tools.mp4 (18.0 MB)
6. How to Host Your OWN Website - Web applications
  • 1. Choosing a hosting package.srt (6.8 KB)
  • 2. Basic config.srt (5.2 KB)
  • 3. Wordpress, phpBB, and other cool features.srt (3.7 KB)
  • 2. Basic config.mp4 (41.4 MB)
  • 1. Choosing a hosting package.mp4 (40.3 MB)
  • 3. Wordpress, phpBB, and other cool features.mp4 (36.1 MB)
3. Cloud, Web Applications, and Security
  • 1. Cloud Backups.srt (6.7 KB)
  • 4. DNS FIltering.srt (6.0 KB)
  • 2. File Transfer Protocol - FIleZilla.srt (5.8 KB)
  • 3. Important Commands.srt (4.9 KB)
  • 6. Tom Cannot Ping a Device - Let's help!.srt (3.3 KB)
  • 5. How Fast is our Connection.srt (3.3 KB)
  • 7. Quiz.html (0.1 KB)
  • 1. Cloud Backups.mp4 (49.5 MB)
  • 2. File Transfer Protocol - FIleZilla.mp4 (46.3 MB)
  • 3. Important Commands.mp4 (35.8 MB)
  • 4. DNS FIltering.mp4 (29.7 MB)
  • 6. Tom Cannot Ping a Device - Let's help!.mp4 (28.7 MB)
  • 5. How Fast is our Connection.mp4 (23.8 MB)
  • TutsNode.com.txt (0.1 KB)
  • [TGx]Downloaded from torrentgalaxy.to .txt (0.6 KB)
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Description


Description

This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources.

This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes – you read that right – I will simulate your first days!

This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service Desk

You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e.g. SLA, DHCP, Bitlocker).

Here is what you can expect in this course:

Real service desk tools: Zoho Service Desk
Overview of virtualization (Hyper-V and Virtual Box)
Web application – learn how to host your own website!
Monitoring (PRTG, Nagios)
Eneterprise Password Managers (Thycotic, PPS)
Security concepts (DNS filtering, cloud backups, overview of certificates)
TrueNAS as a virtual machine
IT Procedures (KPIs, goals, SMART, advancing your career)
A lot of tips and tricks
…and more…

I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.

Do not expect step-by-step instructions here – no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.

Join now!
Who this course is for:

Anyone interested in IT
Anyone looking for a first job in IT

Requirements

Basic IT skills and basic understanding of IT terms (BitLocker, DHCP, ipconfig)
Basic understanding of Service Desk tools and terms (SLA, tickets)

Last Updated 2/2021



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IT Support and Service Desk – Part 2 – More Advanced Topics

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Download torrent
1.2 GB
seeders:21
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IT Support and Service Desk – Part 2 – More Advanced Topics

Torrent hash: 89E288E573E2C34AC371EE96F5E690567BA7D259