Linkedin - Customer Experience - Creating Customer Personas

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[ CourseMega.com ] Linkedin - Customer Experience - Creating Customer Personas
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1. Introduction
    • 01. What customer personas are and why you need them.en.srt (2.3 KB)
    • 01. What customer personas are and why you need them.mp4 (14.5 MB)
    2. Customer Personas What They Are and Aren’t
    • 02. Four big mistakes with customer personas.en.srt (3.6 KB)
    • 02. Four big mistakes with customer personas.mp4 (31.4 MB)
    3. Creating Customer Personas
    • 03. Start with a journey map.en.srt (4.2 KB)
    • 03. Start with a journey map.mp4 (36.3 MB)
    • 04. Step one Conduct research.en.srt (4.2 KB)
    • 04. Step one Conduct research.mp4 (35.9 MB)
    • 05. Step two Identify your customer motivations and pain points.en.srt (3.8 KB)
    • 05. Step two Identify your customer motivations and pain points.mp4 (30.8 MB)
    • 06. Step three Name and personify your customers.en.srt (3.9 KB)
    • 06. Step three Name and personify your customers.mp4 (33.7 MB)
    4. Get the Most Out of Customer Persona Research
    • 07. The moment of truth.en.srt (3.8 KB)
    • 07. The moment of truth.mp4 (30.9 MB)
    • 08. Onboard new hires using personas.en.srt (3.5 KB)
    • 08. Onboard new hires using personas.mp4 (28.9 MB)
    5. Conclusion
    • 09. Start, stop, continue exercise.en.srt (1.8 KB)
    • 09. Start, stop, continue exercise.mp4 (16.7 MB)
    • Bonus Resources.txt (0.4 KB)
      • Ex_Files_Customer_Experience_Creating_Personas Exercise Files
      • Name and Personify Your Customers.pdf (24.6 KB)

Description

Customer Experience: Creating Customer Personas



https://CourseMega.com

LinkedIn Learning
Duration: 21m 44s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 259 MB
Genre: eLearning | Language: English

In today’s competitive marketplace, knowing your customer is almost as important as knowing your own products and services. With limited marketing budgets and competition for consumer’s attention, you need to optimize your message to target people who are most likely to drive sales. In this course, Myra Golden shows you how to create customer personas that will allow you to better connect with your customers and improve engagement. She shares important tips like how to conduct research, how to identify your customers’ motivation and pain points, and ways to apply persona data for engagement, support, and problem resolution. By following her step-by-step guide—along with a cheat sheet of persona templates—you’ll have the tools to create your own customer personas to help you increase sales.



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Linkedin - Customer Experience - Creating Customer Personas

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259.2 MB
seeders:7
leechers:5
Linkedin - Customer Experience - Creating Customer Personas

Torrent hash: 65CB93A41FA9A511CE50FBA57878C9D101073E16