Linkedin - Customer Experience Leadership (2021)

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[ FreeCourseWeb.com ] Linkedin - Customer Experience Leadership (2021)
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here !
    • Bonus Resources.txt (0.3 KB)
      • Ex_Files_Customer_Experience_Leadership Exercise Files
      • Additional Resources.pdf (36.9 KB)
      [1] Introduction
      • [1] What does customer experience (CX) look like.mp4 (12.9 MB)
      • [1] What does customer experience (CX) look like.srt (1.2 KB)
      [2] 1. Establish Your Approach
      • [1] Establish a broad understanding of customer experience.mp4 (24.8 MB)
      • [1] Establish a broad understanding of customer experience.srt (6.1 KB)
      • [2] Define and communicate your vision and goals.mp4 (31.1 MB)
      • [2] Define and communicate your vision and goals.srt (6.0 KB)
      • [3] Build on a foundation of employee engagement.mp4 (24.0 MB)
      • [3] Build on a foundation of employee engagement.srt (5.9 KB)
      [3] 2. Listen and Respond
      • [1] Execute a voice of the customer strategy.mp4 (23.2 MB)
      • [1] Execute a voice of the customer strategy.srt (5.7 KB)
      • [2] Establish key performance indicators.mp4 (22.5 MB)
      • [2] Establish key performance indicators.srt (5.8 KB)
      • [3] Boost the strategic value of customer service.mp4 (22.0 MB)
      • [3] Boost the strategic value of customer service.srt (6.3 KB)
      [4] 3. Educate and Design
      • [1] Tell your customer’s story.mp4 (26.3 MB)
      • [1] Tell your customer’s story.srt (5.9 KB)
      • [2] Build your dashboards.mp4 (19.8 MB)
      • [2] Build your dashboards.srt (5.6 KB)
      • [3] Shape supporting processes and technologies.mp4 (27.4 MB)
      • [3] Shape supporting processes and technologies.srt (6.1 KB)
      [5] 4. Inspire and Innovate
      • [1] Build a culture of customer advocacy.mp4 (20.1 MB)
      • [1] Build a culture of customer advocacy.srt (5.5 KB)
      • [2] Strive for participation in product and service innovation.mp4 (24.9 MB)
      • [2] Strive for participation in product and service innovation.srt (5.7 KB)
      • [3] Use governance to propel innovation.mp4 (24.2 MB)
      • [3] Use governance to propel innovation.srt (5.9 KB)
      [6] 5. Build on the Momentum
      • [1] Rally support for investments.mp4 (18.8 MB)
      • [1] Rally support for investments.srt (6.2 KB)
      • [2] Aspire to the highest level of leadership.mp4 (20.0 MB)
      • [2] Aspire to the highest level of leadership.srt (5.5 KB)

Description

Customer Experience Leadership (2021)



MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 48m | Size: 336 MB
A profound shift is underway from functional-driven products, services, and support to a more comprehensive customer experience strategy. Customer experience (CX) is a holistic approach to the customer lifecycle, from before the sale, to the experience the customer has with your products or services, to their experience when needing support, to loyalty and lifetime value. In this course, globally-known customer strategy and management expert Brad Cleveland shows you how to establish, maintain, and continue to improve upon customer experience. Brad covers how to communicate your vision and goals and how to engage your employees in building CX success. He explains how to boost the strategic value of listening, telling your customer’s story, and building a culture of customer advocacy. Brad concludes with ways you can build on the momentum to rally support for investments and chart your direction.



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Linkedin - Customer Experience Leadership (2021)

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342.1 MB
seeders:6
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Linkedin - Customer Experience Leadership (2021)

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