Linkedin - The 10 Pillars of Customer Experience

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[ TutGee.com ] Linkedin - The 10 Pillars of Customer Experience
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 01 - Introduction
    • 01 - Building a strong foundation for customer experience.mp4 (10.4 MB)
    • 01 - Building a strong foundation for customer experience.srt (1.0 KB)
    • 02 - Who is this course for.mp4 (10.9 MB)
    • 02 - Who is this course for.srt (2.3 KB)
    • 03 - What is customer experience.mp4 (24.4 MB)
    • 03 - What is customer experience.srt (5.8 KB)
    02 - 1. Customer Experience Foundation
    • 01 - Pillar 1 Vision and goals.mp4 (20.7 MB)
    • 01 - Pillar 1 Vision and goals.srt (7.0 KB)
    • 02 - Pillar 2 Employee engagement.mp4 (19.5 MB)
    • 02 - Pillar 2 Employee engagement.srt (5.3 KB)
    03 - 2. Customer Experience Listening
    • 01 - Pillar 3 Voice of the customer.mp4 (26.8 MB)
    • 01 - Pillar 3 Voice of the customer.srt (5.8 KB)
    • 02 - Pillar 4 Customer service.mp4 (28.7 MB)
    • 02 - Pillar 4 Customer service.srt (6.8 KB)
    04 - 3. Customer Experience Design
    • 01 - Pillar 5 Customer narrative.mp4 (23.0 MB)
    • 01 - Pillar 5 Customer narrative.srt (6.4 KB)
    • 02 - Pillar 6 Processes and technology.mp4 (36.1 MB)
    • 02 - Pillar 6 Processes and technology.srt (7.2 KB)
    05 - 4. Customer Experience Inspiration
    • 01 - Pillar 7 Customer advocacy.mp4 (21.1 MB)
    • 01 - Pillar 7 Customer advocacy.srt (5.9 KB)
    • 02 - Pillar 8 Innovation.mp4 (28.1 MB)
    • 02 - Pillar 8 Innovation.srt (6.1 KB)
    06 - 5. Customer Experience Momentum
    • 01 - Pillar 9 Investments.mp4 (15.1 MB)
    • 01 - Pillar 9 Investments.srt (5.6 KB)
    • 02 - Pillar 10 Leadership.mp4 (14.1 MB)
    • 02 - Pillar 10 Leadership.srt (4.4 KB)
    • Bonus Resources.txt (0.4 KB)
      • Ex_Files_The_10_Pillars_of_Customer_Experience Exercise Files
      • Additional Resources.pdf (33.5 KB)

Description

The 10 Pillars of Customer Experience



https://TutGee.com

Released 08/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: General | Genre: eLearning | Language: English + srt | Duration: 38m | Size: 279 MB

Customer experience is a team sport! When everyone understands customer experience and the key pillars that support it, powerful enthusiasm, alignment, and collaboration tend to follow. In this course, Brad Cleveland explains what customer experience is and shows you 10 key pillars that, together, create a positive customer experience. Brad explains how to build the foundation for customer experience through vision, goals, and employee engagement. He highlights the importance of listening, both through a great voice of the customer (VoC) strategy and through customer service opportunities that provide insight on where to improve. Brad goes over how to design a better customer experience by wrapping data in a compelling customer narrative and improving processes and technology. He covers building inspiration through customer advocacy and innovation, then dives into using investments and leadership to build and maintain momentum.



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Linkedin - The 10 Pillars of Customer Experience

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278.9 MB
seeders:0
leechers:71
Linkedin - The 10 Pillars of Customer Experience

Torrent hash: AFE32B173768962172941316631F78512F1BCAB6