Oreilly - Effective SRE - On-call Best Practices

Effective SRE: On-call Best Practices



https://FreeCourseWeb.com

Instructors: Jaime Woo, Emil Stolarsky
December 2021 | Duration: 1h 38m
Video: MP4 1920x1080 48 KHz | English
Size: 409 MB

As the world has moved online, we’ve grown to expect that everything works around the clock. Organizations are investing more and more into maintaining their systems, searching high and low for ways to make them more reliable. Yet a key resource is hiding in plain sight: your people. Your developers and operators are the last line of defense against getting your systems back online, but we give the practice of on-call barely any thought.

Designing on-call looks deceptively easy and is often done ad hoc. But ineffective on-call design can lead to slower incident response and diminished well-being for those on-call, including burnout and attrition. Effective and sustainable on-call, on the other hand, yields substantive benefits and helps operators learn about their systems and improve how they support them.

Experts Jaime Woo and Emil Stolarsky guide you through the key components of on-call, from training, scheduling, and rotations to incident response and evaluation. On-call is an accepted part of an operator's life, and being intentional about it is the best way to ensure that the team stays healthy and sustainable. Join in to learn how it’s done.