Udemy - Customer Experience for non-CX professionals

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[ TutPig.com ] Udemy - Customer Experience for non-CX professionals
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    • 1. Introduction.mp4 (60.0 MB)
    • 1. Introduction.srt (3.7 KB)
    • 2. Customer Experience Definition.mp4 (38.0 MB)
    • 2. Customer Experience Definition.srt (2.7 KB)
    • 3. Who’s job is it to manage customer experience.mp4 (113.9 MB)
    • 3. Who’s job is it to manage customer experience.srt (7.3 KB)
    • 4. Where do I start CX strategy.mp4 (56.7 MB)
    • 4. Where do I start CX strategy.srt (5.7 KB)
    • 5. The action starts now - how to bring CX Strategy to life.mp4 (78.9 MB)
    • 5. The action starts now - how to bring CX Strategy to life.srt (5.1 KB)
    • 6. CX toolkit.mp4 (296.1 MB)
    • 6. CX toolkit.srt (21.2 KB)
    • 7. Investment and timing.mp4 (55.2 MB)
    • 7. Investment and timing.srt (3.2 KB)
    • 8. Are you ready to take action.mp4 (53.0 MB)
    • 8. Are you ready to take action.srt (3.8 KB)
    • 9. Conclusion.mp4 (9.4 MB)
    • 9. Conclusion.srt (0.8 KB)
    • Bonus Resources.txt (0.4 KB)

Description

Customer Experience for non-CX professionals



https://TutPig.com

Instructors: Olga Potaptseva
1 section • 9 lectures • 54m
Video: MP4 1280x720 44 KHz | English + Sub
Updated 12/2021 | Size: 761 MB

How to generate sustainable business growth by being customer focused

What you'll learn
Understand what is Customer Experience (CX)
Identify who and how should manage CX
Learn how to create an actionable CX Strategy
Discover practical tools and capabilities you need to manage CX
Practice foundational activities to establish CX in our organisation
Requirements
No prior experience in CX is required
Description
According to the Temkin Group, a moderate increase in customer experience (CX) generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues. This sounds like a nice prospect, doesn't it? Yet, many see customer experience as an intangible dream that is disconnected from the commercial reality. In this course I will nstrate that CX is a business discipline that, if approached in the right way, can make your company loved by customers, employees and shareholders!

This course provides an introduction into the discipline of CX, defines its key concepts, principles and tools. More importantly it provides practical tips on how to start your CX program - from CX Strategy creation, change readiness assessment to employee engagement and customer centric culture facilitation.



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Udemy - Customer Experience for non-CX professionals

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761.3 MB
seeders:6
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Udemy - Customer Experience for non-CX professionals

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