Udemy - Customer Success Foundations - Onboarding Best Practices

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[ CourseLala.com ] Udemy - Customer Success Foundations - Onboarding Best Practices
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1 - Welcome Introduction
    • 1 - Instructor Course Introduction English.vtt (3.9 KB)
    • 1 - Instructor Course Introduction.mp4 (71.1 MB)
    • 2 - The Importance of Onboarding English.vtt (2.3 KB)
    • 2 - The Importance of Onboarding.mp4 (36.3 MB)
    • 3 - Exercise Reflection Activity What do you want to get out of this course English.vtt (1.3 KB)
    • 3 - Exercise Reflection Activity What do you want to get out of this course.mp4 (20.0 MB)
    2 - Create a Customer Success Plan Establish the Definition of Success
    • 4 - What is a Customer Success Plan and Why Create One English.vtt (4.4 KB)
    • 4 - What is a Customer Success Plan and Why Create One.mp4 (77.5 MB)
    • 5 - Customer Success Plan Components English.vtt (5.7 KB)
    • 5 - Customer Success Plan Components.mp4 (92.1 MB)
    • 6 - When to Start Building a Customer Success Plan English.vtt (5.7 KB)
    • 6 - When to Start Building a Customer Success Plan.mp4 (101.2 MB)
    • 7 - Customer-Success-Plan-Template-Instructions.pdf (111.2 KB)
    • 7 - Customer-Success-Plan-Template.docx (21.9 KB)
    • 7 - Exercise Building a Customer Success Plan English.vtt (3.0 KB)
    • 7 - Exercise Building a Customer Success Plan.mp4 (53.4 MB)
    3 - Establish a Smooth Customer Success Handoff Process
    • 10 - The Internal Handoff Meeting English.vtt (3.6 KB)
    • 10 - The Internal Handoff Meeting.mp4 (60.4 MB)
    • 11 - Section-3-Exercise-Present-Your-Customer-Success-Plan.pdf (36.8 KB)
    • 11 - The External Handoff Meeting English.vtt (3.5 KB)
    • 11 - The External Handoff Meeting.mp4 (58.6 MB)
    • 8 - Why is the Customer Success handoff important English.vtt (5.2 KB)
    • 8 - Why is the Customer Success handoff important.mp4 (90.6 MB)
    • 9 - Determine Who Does What and When English.vtt (5.4 KB)
    • 9 - Determine Who Does What and When.mp4 (90.3 MB)
    4 - Create Onboarding Playbooks
    • 12 - What is a playbook English.vtt (4.4 KB)
    • 12 - What is a playbook.mp4 (77.3 MB)
    • 13 - What Onboarding Playbooks should I create English.vtt (4.1 KB)
    • 13 - What Onboarding Playbooks should I create.mp4 (68.5 MB)
    • 14 - Components of a Playbook English.vtt (3.8 KB)
    • 14 - Components of a Playbook.mp4 (65.3 MB)
    • 15 - Complete-the-Onboarding-Playbook.pdf (62.7 KB)
    • 15 - Exercise Create Your Own Playbook English.vtt (1.1 KB)
    • 15 - Exercise Create Your Own Playbook.mp4 (17.3 MB)
    • 15 - Section-4-Exercise-Complete-the-Onboarding-Playbook.docx (15.6 KB)
    5 - Wrap Up
    • 16 - Final Thoughts English.vtt (1.2 KB)
    • 16 - Final Thoughts.mp4 (21.1 MB)
    • 16 - Section-2-Customer-Success-Plan-Template-Instructions.pdf (111.2 KB)
    • 16 - Section-2-Customer-Success-Plan-Template.docx (21.9 KB)
    • 16 - Section-3-Exercise-Present-Your-Customer-Success-Plan.docx (14.5 KB)
    • 16 - Section-4-Exercise-Complete-the-Onboarding-Playbook.docx (15.6 KB)
    • Bonus Resources.txt (0.4 KB)

Description

Customer Success Foundations: Onboarding Best Practices



https://CourseLala.com

Last updated 12/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1001.53 MB | Duration: 0h 45m

Using Customer Success Plans, Smooth Handoffs, and Playbooks to Achieve Onboarding Success and Drive Customer Value

What you'll learn
Understand and communicate the importance of onboarding
Build an iterative and scalable Onboarding Playbook
Create outcome and data-driven Customer Success plan
Collaborate with Sales for a smooth handoff to Customer Success

Requirements
An interest in Customer Success
A desire to build the ideal Customer Experience



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Udemy - Customer Success Foundations - Onboarding Best Practices

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1001.5 MB
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leechers:14
Udemy - Customer Success Foundations - Onboarding Best Practices

Torrent hash: A2476523B9E2B83106D97AD7221C9CF08BFE0794