Customer Success Management Basics
https://DevCourseWeb.com
Published 6/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 626.71 MB | Duration: 1h 34m
Helping Business Customers Achieve Their Goals
What you'll learn
You will gain the academic and practical insights necessary to become a Customer Success Manager who excels in building long-term business relationships.
You will understand the concept of Customer Success Management (CSM) from a goal-oriented perspective.
You will learn that solution implementation and customer onboarding are the prerequisites for value creation, i.e. customer success.
You will understand that value monitoring and value enhancement are the core CSM activities.
Your will learn that adapting the customer value proposition is required when striving for long-term business relationships.
You will understand that successfully managing customer success is the foundation for customer advocacy.
Requirements
No experience in Customer Success Management needed
