How to Handle Difficult People
https://CourseWikia.com
Duration: 58m | Video: .MP4, 1280x720 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 401 MB
Genre: eLearning | Language: English
Struggling to deal with a difficult person at work and it's affecting your career? This course teaches you what to do.
What you'll learn
Spot when you are behaving emotionally and becoming unreasonable.
Pause before making a rash decision to confront or withdraw.
Structure a professional conversation to get the key issues out for discussion without generating animosity or ill feeling.
Approach the difficult person with diplomatic skill.
Frame the intended outcome of restoring reasonableness for all concerned.
State what you see and hear, how it makes you think and feel and how you interpret events and want to act as a result
Allow the other party to do the same and get their perspective.
Negotiate a way to return to the preferred state of working together.
Reach a resolution about policing and reviewing you agreement.
Hear the words used to do all the above in a practice session.
Requirements
Be aware of the situations which make you flare up at work.
Have a friend who is able to listen to you rehearse if you need practice.
Consider as many prior situations as you can where you have dealt with difficult people and consider if any recurring patterns emerge.
Have a desire to work in an environment where people are reasonable with each other in all circumstances.
Description
If you are dealing with a
bully, a gossip, an unreliable or difficult person
at work and it's affecting your well being then this course is for you.
Knowing how to deal with difficult people is critical to keeping your
career on track.
We teach a simple three step model called
Flare Care Share
.
You will learn about the triggers which send you into an emotional state - that's when you
flare
up and move towards feelings of
violence or silence
.
We teach you how to avoid entering into a
career limiting confrontation
or a damaging funk of
avoidance and self loathing.
This is the
care
