Intentional Diversity (Updated)
https://FreeCourseWeb.com
Published 7/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 820.58 MB | Duration: 1h 9m
Recognizing the Benefits and Developing a Process for Intentional Diversity within an Organization
What you'll learn
Explain the definition, terms and history of diversity
Describe the meaning of stereotypes and bias, how they develop, and the reason for your own perspectives
Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
Use active listening skills to receive messages in a diverse population.
Understand and repond to personal complaints and develop a support systems to manage the resolution process
List the steps a manager should take to record a complaint
Identify the process an organization must follow to receive and respond to a complaint
Learn the importance of building a Diversity Training program
Requirements
Pen and Notbook Paper
You should be able to understand how to use a PC
Access to Internet
Description
Course Overview With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.
The Workplace Diversity Matters course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.Course ObjectivesExplain the definition, terms and history of diversityDescribe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectivesList strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community. Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.Identify ways to encourage diversity in the workplace, and prevent and discourage discriminationUndestand and respond to personal complaints, and develop a support system to manage the resolution process. List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action. Course Modules Module One: Getting StartedModule Two: Understanding Diversity Module Three: Understanding Stereotypes Module Four: Breaking Down the BarriersModule Five: Verbal Communication Skills Module Six: Non-Verbal Communication Skills Module Seven: Being Proactive Module Eight: Coping with DiscriminationModule Nine: Dealing with Diversity Complaints as a PersonModule Ten: Dealing with Diversity Complaints as a Manager Module Eleven: Dealing with Diversity Complaints as an OrganizationModule Twelve: Wrapping Up “Diversity is the one true thing we all have in common. Celebrate it every day.”
Overview
