Network Support Analyst Troubleshooting Certificate
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English + srt | Duration: 34 lectures (3h 31m) | Size: 1.6 GB
Learn foundational troubleshooting and analysis skills for a career as a network support analyst
What you'll learn:
Learn effective techniques for troubleshooting network problems
Learn how to do root cause analysis for LAN/WAN and ISP network errors
Collect data with survey tools and create hypothesis
Isolate to fail point and analyze operational parameters
Leverage tools to become effective as a network support analyst
Requirements
Packet Tracer (free) for student exercises
Description
This course is designed for students that have some networking knowledge and want a career in IT network support. The purpose of the course is to teach proper troubleshooting and be effective as a network support analyst. Most of your time will be spent doing troubleshooting whether you are entry level helpdesk, network engineer, or senior technical role such as CCIE. In fact, data center and field technicians must also troubleshoot deployment problems regularly.
This course will teach proven techniques that you can utilize in your day-to-day responsibilities. They are applicable to any network topology or vendor platform. As a foundational skill you will learn how to collect data, use support tools, fault point isolation, and perform root cause analysis. There are a variety of support tools included that can be utilized at work, on project, or with CCNA certification study.
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