Udemy - Service design - fundamentals and tools

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[ FreeCourseWeb.com ] Udemy - Service design - fundamentals and tools
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1. An introduction to service design
    • 1. An illustration of service design.mp4 (55.1 MB)
    • 1. An illustration of service design.srt (5.4 KB)
    • 1.1 Introduction.pdf (943.8 KB)
    • 2. Company challenges.mp4 (137.9 MB)
    • 2. Company challenges.srt (9.8 KB)
    • 2022 SOFTWARE LIST.pdf (232.3 KB)
    • 3. Service design to the rescue.mp4 (83.7 MB)
    • 3. Service design to the rescue.srt (7.1 KB)
    • 4. Service design scope.mp4 (79.4 MB)
    • 4. Service design scope.srt (6.3 KB)
    • 5. The design lifecycle.mp4 (40.0 MB)
    • 5. The design lifecycle.srt (4.5 KB)
    • 6. Lecture key takeaways.mp4 (23.6 MB)
    • 6. Lecture key takeaways.srt (1.8 KB)
    2. Service design patterns that work
    • 1. Introduction to service design patterns.mp4 (38.9 MB)
    • 1. Introduction to service design patterns.srt (2.6 KB)
    • 1.1 Patterns.pdf (1.1 MB)
    • 2. Pattern 1 diverge & converge.mp4 (55.4 MB)
    • 2. Pattern 1 diverge & converge.srt (4.7 KB)
    • 3. Pattern 2 solving the right problem.mp4 (83.8 MB)
    • 3. Pattern 2 solving the right problem.srt (6.1 KB)
    • 4. Pattern 3 adapt & iterate frequently.mp4 (74.0 MB)
    • 4. Pattern 3 adapt & iterate frequently.srt (6.6 KB)
    • 5. Pattern 4 quick & dirty methods.mp4 (66.8 MB)
    • 5. Pattern 4 quick & dirty methods.srt (4.9 KB)
    • 6. Pattern 5 collaboration is key.mp4 (50.2 MB)
    • 6. Pattern 5 collaboration is key.srt (3.7 KB)
    • 7. Pattern 6 practice over theory.mp4 (35.4 MB)
    • 7. Pattern 6 practice over theory.srt (3.2 KB)
    • 8. Lecture key takeaways.mp4 (19.9 MB)
    • 8. Lecture key takeaways.srt (1.5 KB)
    3. Service design toolbox
    • 1. Introduction to service design tools.mp4 (34.5 MB)
    • 1. Introduction to service design tools.srt (3.3 KB)
    • 1.1 Service design tools.pdf (196.4 KB)
    4. Service design personas
    • 1. Introduction to personas.mp4 (57.3 MB)
    • 1. Introduction to personas.srt (4.7 KB)
    • 1.1 Personas.pdf (955.5 KB)
    • 2. Persona building blocks.mp4 (77.8 MB)
    • 2. Persona building blocks.srt (6.8 KB)
    • 3. The four types of personas.mp4 (74.4 MB)
    • 3. The four types of personas.srt (6.9 KB)
    • 4. Creating & deploying a persona.mp4 (47.7 MB)
    • 4. Creating & deploying a persona.srt (4.6 KB)
    • 5. Case in point - Personas.html (0.2 KB)
    • 6. Lecture key takeaways.mp4 (22.3 MB)
    • 6. Lecture key takeaways.srt (1.7 KB)
    5. Service design prototypes
    • 1. Introduction to prototypes.mp4 (56.8 MB)
    • 1. Introduction to prototypes.srt (4.5 KB)
    • 1.1 Prototypes.pdf (1.5 MB)
    • 2. Prototype building blocks.mp4 (89.1 MB)
    • 2. Prototype building blocks.srt (9.0 KB)
    • 3. Prototype characteristics.mp4 (109.0 MB)
    • 3. Prototype characteristics.srt (8.0 KB)
    • 4. Fidelity level pros & cons.mp4 (51.3 MB)
    • 4. Fidelity level pros & cons.srt (5.7 KB)
    • 5. Case in point - Prototype.html (0.2 KB)
    • 6. Lecture key takeaways.mp4 (24.6 MB)
    • 6. Lecture key takeaways.srt (1.6 KB)
    6. Wrapping up
    • 1. Congratulations!.mp4 (27.4 MB)
    • 1. Congratulations!.srt (2.0 KB)
    • Bonus Resources.txt (0.4 KB)

Description

Service design: fundamentals & tools



https://FreeCourseWeb.com

Instructors: Thibault Dubois
6 sections • 26 lectures • 1h 48m total length
Video: MP4 1280x720 44 KHz | English + Sub
Updated 6/2022 | Size: 1.5 GB

Create better user experiences through service design.

What you'll learn
Acquire a thorough understanding of what service design is and why it is needed.
Develop a service design mindset by applying the six service design patterns
The ability to confidently create and apply service design personas
The ability to confidently create and apply service design prototypes
The ability to confidently create and apply service customer journey maps
The ability to confidently create and apply other tools such as service blueprints, technical designs, stakeholder maps, etc...

Requirements
This course is an introduction to service design and doesn't require any prior knowledge.



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Udemy - Service design - fundamentals and tools

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1.5 GB
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Udemy - Service design - fundamentals and tools

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