Udemy - ServicePro - Mastering Salesforce FSL

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[ DevCourseWeb.com ] Udemy - ServicePro - Mastering Salesforce FSL
  • Get Bonus Downloads Here.url (0.2 KB)
  • ~Get Your Files Here ! 1. Introduction
    • 1. Course Overview.mp4 (12.7 MB)
    • 1.1 ServicePro_ Mastering Salesforce FSL (1).pdf (60.3 KB)
    • 2. Enable Field Service In Salesforce.mp4 (47.8 MB)
    2. Field Service Agent Management
    • 1. Operating Hours Time Slots Service Territory Service Resource.mp4 (35.5 MB)
    • 2. Time Sheet For Field Service Agents.mp4 (53.2 MB)
    • 3. Service Crew Management.mp4 (93.5 MB)
    3. Work Orders
    • 1. Work Order Template (Work Type) And Skills.mp4 (36.9 MB)
    • 2. Work Order And Work Order Line Item.mp4 (88.3 MB)
    4. Field Service Scheduling Policies
    • 1. Field Service Scheduling Policies Overview.mp4 (37.6 MB)
    • 2. Work Rules.mp4 (95.1 MB)
    5. Dispatch Service Appoinment
    • 1. Dispatch Console Overview.mp4 (123.9 MB)
    • 2. Manage Service Appointments.mp4 (69.5 MB)
    • 3. Add A New Service Area Using Polygon.mp4 (33.0 MB)
    • 4. Dispatch Appointments.mp4 (12.9 MB)
    6. Preventive Maintenance
    • 1. Track Customer Assets.mp4 (50.8 MB)
    • 2. Preventive Maintenance.mp4 (118.0 MB)
    7. Manage Access To Field Service Records
    • 1. Manage Access To Field Service Records.mp4 (68.4 MB)
    8. Optimization
    • 1. Field Service Optimization.mp4 (64.5 MB)
    • Bonus Resources.txt (0.4 KB)

Description

ServicePro: Mastering Salesforce FSL

https://DevCourseWeb.com

Last updated 10/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 3m | Size: 1 GB

Empowering Excellence in Field Service Management with Salesforce FSL

What you'll learn
Understand the interface and key features of Salesforce Field Service Lightning (FSL).
Learn how to efficiently schedule and dispatch field service jobs, optimizing technician routes and resources.
Master the process of creating, tracking, and updating work orders throughout their lifecycle.
Explore techniques to allocate and manage field service resources effectively, improving response times and customer satisfaction.
Discover how to leverage mobile devices for technicians, enabling real-time updates and seamless communication.
Dive into the reporting and analytics capabilities of FSL to gain insights into operational performance and customer trends.
Learn to automate repetitive tasks and customize FSL to align with your organization's unique service processes.
Understand how to keep customers informed with real-time updates and notifications regarding their service appointments.
Explore the integration between FSL and Salesforce CRM to ensure a seamless end-to-end customer service experience.
Gain insights into industry best practices for field service management, optimizing workflows and achieving service excellence.

Requirements
A fundamental understanding of Salesforce CRM concepts, navigation, and terminology will be beneficial.
Familiarity with field service operations and terminology would provide a strong foundation for grasping FSL concepts.
Proficiency in using computers, web browsers, and basic software applications is essential for navigating the course platform and Salesforce interface.
Access to a Salesforce account, preferably with Field Service Lightning enabled (sandbox or developer account) for hands-on practice.



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Udemy - ServicePro - Mastering Salesforce FSL


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Udemy - ServicePro - Mastering Salesforce FSL


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