ServicePro: Mastering Salesforce FSL
https://DevCourseWeb.com
Last updated 10/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 3m | Size: 1 GB
Empowering Excellence in Field Service Management with Salesforce FSL
What you'll learn
Understand the interface and key features of Salesforce Field Service Lightning (FSL).
Learn how to efficiently schedule and dispatch field service jobs, optimizing technician routes and resources.
Master the process of creating, tracking, and updating work orders throughout their lifecycle.
Explore techniques to allocate and manage field service resources effectively, improving response times and customer satisfaction.
Discover how to leverage mobile devices for technicians, enabling real-time updates and seamless communication.
Dive into the reporting and analytics capabilities of FSL to gain insights into operational performance and customer trends.
Learn to automate repetitive tasks and customize FSL to align with your organization's unique service processes.
Understand how to keep customers informed with real-time updates and notifications regarding their service appointments.
Explore the integration between FSL and Salesforce CRM to ensure a seamless end-to-end customer service experience.
Gain insights into industry best practices for field service management, optimizing workflows and achieving service excellence.
Requirements
A fundamental understanding of Salesforce CRM concepts, navigation, and terminology will be beneficial.
Familiarity with field service operations and terminology would provide a strong foundation for grasping FSL concepts.
Proficiency in using computers, web browsers, and basic software applications is essential for navigating the course platform and Salesforce interface.
Access to a Salesforce account, preferably with Field Service Lightning enabled (sandbox or developer account) for hands-on practice.
